Privacy and safety

Built for honest answers

People answer honestly when they trust where their answers go. This page explains what Menlumin collects, how it’s protected, and what the AI will and won’t do.

What we collect

Only what the screening and your care need.

  • Account details: email address, name and sign-in credentials.
  • Screening answers: your responses to the ASSIST and ASI questions.
  • Eye scan readings: pupil measurements from the optional scan.
  • Lab reports: UDS reports you upload and the results taken from them.
  • Recovery data: mood logs, notes and daily goals.
  • Messages: conversations with Dr. Lumin and with your doctor.
  • Technical data: browser type, anonymised IP address and session details.

How it’s protected

Encryption

Data is encrypted at rest with AES-256 and in transit over TLS.

Role-based access

Patients, doctors and administrators only see the data their role allows.

Audit logging

Access to data is recorded for security monitoring.

Automatic sign-out

Idle sessions close on their own, which matters on shared devices.

Your rights

We never sell your personal data.

De-identified, aggregated data may be used to improve screening accuracy.

  • Access: see all the data held about you.
  • Export: download it in a machine-readable file.
  • Correction: update or fix your personal details.
  • Deletion: request permanent erasure. It’s completed within 30 days.
  • Consent: withdraw consent for processing at any time.

How we use AI, and where it stops

AI helps interpret screenings, drafts clinical reports and powers Dr. Lumin, the AI counselor. Its output is advisory. Clinicians on Menlumin can review and correct AI interpretations, and the AI never diagnoses, prescribes or presents itself as a human doctor.

If you’re in crisis

Menlumin isn’t an emergency service. If you or someone else is in immediate danger, call your local emergency number now. In the United States you can call or text 988.

The full details are in our Privacy Policy and Terms of Use.

Questions about your data?

Send us a message and we’ll answer it directly.

Contact us